Cancellations and refunds
Refund Policy
This policy covers what zahabi.sa charges for: store subscription plans and featured listings. Gold purchases are paid in store and are covered by that store's own policy.
Last updated: August 2026
What we charge for
zahabi.sa charges gold stores for monthly subscription plans (Starter, Pro, Expert) and for featured listing placements. Shoppers are never charged by zahabi.sa — reservations are free and gold is paid for in the store.
Subscription plans
Plans are billed monthly in advance and run for one month from the date of payment. You may stop renewing at any time by not purchasing the next month; your plan stays active until the end of the period you paid for, and then falls back to the Free tier.
When we refund a subscription
If a plan was charged in error — a duplicate payment, a payment that did not activate the plan, or a charge after you asked to stop — contact us and we will refund it in full. If you have paid for a month and have not used it, contact us within 7 days of the payment and we will refund it.
When we do not refund
We do not refund a month that has been substantially used, or a plan cancelled part-way through a month, since the plan was available to you for that period. We do not refund because a store did not attract the sales it hoped for.
Featured listings
A featured listing is refundable in full if it has not yet gone live, or if it was rejected during review. Once a featured listing has been published it is not refundable, since the placement has been delivered.
Reservations and gold purchases
Reserving a piece costs nothing, so there is nothing to refund — an unwanted reservation simply expires. If you paid a store for gold, that transaction is between you and the store: refunds, exchanges and returns follow that store's policy and your rights under Saudi consumer law. We can help you reach the right store.
How to request a refund
Contact us with the store name, the payment date and amount, and what happened. We aim to respond within 3 business days. Approved refunds are returned to the original card through Moyasar, and typically appear within 7–14 days depending on your bank.
Need a refund or have a billing question? Get in touch.
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